Posts tagged Customer Service
The Power of Social Media
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This weekend I came to an understanding with the power of social media. The wonders of Twitter and what it can do for you. You see, for the last two weeks I have been dealing a situation with a store that I have shopped at all my adult life. My parents even shopped at this store for all of my childhood and my yearly school clothes shopping adventures would always be at this store. I am talking about the good old American classic store Sears.
For the last year my wife and I have debated on purchasing a new treadmill with the hopes of finally taking action on our goal to get healthy and lose weight. The Sunday advertisement the week after Christmas ’11 made us finally take the plunge with a Sears offer of 0% financing for one year plus free delivery and setup on a brand new NordicTrack X9i treadmill. This model featured all the options we were looking for and we could not pass up the free interest for a year offer.
We were very happy to find out that, after visiting our local Sears store, the treadmill would be delivered by the end of the week on December 31st. Finally, we would be able to start our New Year off right with some exercise so we didn’t mind paying the extra $10 Saturday delivery charge. Or so we thought…